Please note that tracking numbers are emailed at approximately 7p Pacific time on the day your order ships. Orders placed by 1:00p Pacific are usually shipped same day. Orders placed after 1:00p will ship the next business day.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund (minus shipping charges). Items returned incomplete or not in "like new" condition (including packaging) will be subject to return to the customer or a $30 per item ($60 on dual band models) refurbishing fee (at our discretion).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please email us and include your order number, a description of the reason you'd like to return the item(s) and your original order number and full name. Returns MUST be shipped to the address you will be provided. We'll notify you via e-mail of your refund once we've received and processed the returned item.